Contact Us
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Questions about billing, refunds, your account, your data or an audit result? Write to us and a person will reply.
Response time: we reply within 2 business days.
What to include
- Billing and refunds: the email on your SEO·AEO·GEO account, the payment date and amount, and the Razorpay payment ID if you have it. See our refund and cancellation policy and current pricing.
- Plan not activated after paying: see the steps in our delivery policy, then write to us.
- Privacy and data requests (a copy of your data, corrections, deletion): send them from the email address concerned. Our privacy policy explains your rights.
- An audit result you think is wrong: the report link and what you expected to see. Reports expire after 24 hours, so include the URL you audited too.
Complaints and grievances
If you have a complaint about the service, a payment, or how we handle your personal data, email our support email on the contact page with “Grievance” in the subject. We acknowledge every complaint within 48 hours and aim to resolve it within one month. If you are not satisfied with the outcome, our terms of service and privacy policy explain what else you can do.