Refund & Cancellation Policy

Last updated: 13 October 2026

Cancelling

• You can cancel at any time from your account page. If you cannot get to it, email our support email on the contact page from your account email and we will cancel for you.
• Cancelling stops the subscription from renewing. You are not charged again.
• You keep paid access until the end of the period you have already paid for — the end of the month on a monthly plan, the end of the year on a yearly plan. After that your account moves to the Free plan; your account itself is not deleted.
• If you change your mind before the period ends, you can subscribe again from the pricing page.

Refunds

• 7-day refund on a new subscription. If you ask within 7 days of the first payment of a new subscription, we refund that payment in full. This applies to monthly and yearly plans alike. The subscription is then cancelled and your account moves to the Free plan straight away.
• After 7 days, and for renewals, we do not give pro-rata refunds for the part of a month or year you have not used, or for allowances you did not use. Cancelling stops the next charge instead.
• Duplicate or wrong charges are always refunded in full — for example if you were charged twice for the same period, charged after you cancelled, or charged a different amount from the price you were shown.
• If we stop offering a paid plan or remove a paid feature you rely on, or close your account without you having broken our terms, we refund the unused part of your current period.
• Nothing in this policy takes away a refund you are entitled to by law.

How to ask for a refund

1. Email our support email on the contact page with the subject “Refund request”.
2. Include the email address on your SEO·AEO·GEO account, the date and amount of the payment, and the Razorpay payment ID if you have it (it starts with “pay_”). A reason helps us improve, but you do not have to give one.
3. We reply within 2 business days to confirm whether the refund is approved.

When the money arrives

• Approved refunds are sent through Razorpay to the original payment method — the same card, UPI account or bank account you paid with. We cannot send refunds anywhere else.
• Refunds usually reach you within 5–7 business days of approval. The exact time depends on your bank or card issuer.
• We refund the amount we received, in the currency you paid in. If your bank converted the currency, any exchange-rate difference or bank fee is set by your bank, not by us.

Failed payments and disputes

If a renewal payment fails, you are not charged, and after Razorpay's retries your account moves to the Free plan. If you see a charge you do not recognise, please write to us before raising a dispute with your bank: we can usually fix it faster.

Questions

Email our support email on the contact page, or see all our details on the contact page.